Full platform authority. Manages all staff, oversees operations, and handles major escalations.
Reviews reports, manages behaviour, issues warnings and bans across the platform.
Manages community engagement, events, and communications across the platform.
Senior support handling complex cases, appeals, and server-level disputes.
Handles standard reports, user queries, and assists with account issues.
First line of support. Responds to reports and helps users with day-to-day issues.